Hotelaria e Turismo
04 Hotel Reception - 32 students actives
Empower people to perform the specific role of hotel receptionist for the purpose of their immediate integration into the labor market.Our course guarantees skills for:- Ensure the reception service of the hotel unit - Hotels and other hotel or to...
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Conteúdo do Curso
  • Program Contents
  • Module I - General Framework
  • Module II & III - Structural Organization of a Hotel and Customer Cycle
  • Module IV - Reservations
  • Module V - Front Office
  • Module VI - Cashier, Night Auditor, Concierge and Communications
  • Module VII - Guest Relations and Protocol
  • Module VIII - Front Office and Back Office Systems