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Hotelaria e Turismo

04 Hotel Reception - 32 students actives

Empower people to perform the specific role of hotel receptionist for the purpose of their immediate integration into the labor market.Our course guarantees skills for:- Ensure the reception service of the hotel unit - Hotels and other hotel or to...
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Program Contents
- Program Contents Hotel Reception
Module I - General Framework
- Manual Mod. 1 - General Framework
- Exercises Mód. 1 - General Framework
- Worksheet_Module I_Correction
- Test Module I
Module II & III - Structural Organization of a Hotel and Customer Cycle
- Mod. 2 & 3 - Structural Organization of a Hotel and Customer Cycle
- Exercises Mód. 2 & 3 - Structural Organization of a Hotel and Customer Cycle
- Worksheet_Module II & III_Correction
- Teste Module II & III
Module IV - Reservations
- Manual Mod. 4 - Reservations
- Exercises Mód. 4 - Reservations
- Worksheet_Module IV_Correction
- Test Module IV
Module V - Front Office
- Manual Mod. 5 - Front Office
- Exercises Mód. 5 - Front Office
- Worksheet_Module V_Correction
- Test Module V
Module VI - Cashier, Night Auditor, Concierge and Communications
- Manual Mod. 6 - Cashier, Night Auditor, Concierge and Communications
- Exercises Mód. 6 - Cashier, Night Auditor, Concierge and Communications
- Worksheet_Module VI_Correction
- Test Module VI
Module VII - Guest Relations and Protocol
- Manual Mod. 7 - Guest Relations and Protocol
- Exercises Mód. 7 - Guest Relations and Protocol
- Worksheet_Module VII_Correction
- Test Module VII
Module VIII - Front Office and Back Office Systems